Strategic Customer Success Leader – Growth & Adoption

Trimble; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Trimble in Atlanta/Alpharetta, GA is seeking a Customer Success Manager to drive meaningful transformation across its technology ecosystem. You will serve as a trusted advisor, enabling clients to unlock maximum value, increase software adoption, and achieve long-term growth.

You will collaborate with product and sales teams to maximize solution value, monitor health signals, and pursue expansion opportunities while reducing churn and ensuring customer satisfaction across industrial tech and

Qualifications

• 5+ years in Customer Success or account management for SaaS
• Proven ability to drive value and adoption for complex software solutions
• Strong listening, relationship-building and executive communication skills

Responsibilities

• Spearhead customer success strategy with value conversations, reviews, and tailored adoption plans.
• Partner with key client stakeholders to build rollout strategies.
• Evaluate customer health, usage trends, and expansion goals to optimize retention.
• Collaborate cross-functionally to advocate for the voice of the customer and inform product enhancements.

Skills

Customer success

Account management

Strategic conversations

Executive presence

Cross-functional collaboration

Job description

Trimble in Atlanta/Alpharetta, GA is seeking a Customer Success Manager to drive meaningful transformation across its technology ecosystem. You will serve as a trusted advisor, enabling clients to unlock maximum value, increase software adoption, and achieve long-term growth.

You will collaborate with product and sales teams to maximize solution value, monitor health signals, and pursue expansion opportunities while reducing churn and ensuring customer satisfaction across industrial tech and