Strategic Client Success Lead – Risk & Claims

InterMed Cost Containment Services; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA & FSA

Life and disability insurance

401(k) with company match

Paid time off

Learning and development

Employee assistance

Job summary

AvonRisk is seeking an Account Manager to support client relations, analyze data, and advise on solutions for claims and workflow improvements. You will collaborate with various departments to sustain high client satisfaction and identify opportunities for account expansion.

Responsibilities include conducting studies, presenting data-driven recommendations, and participating in quarterly reviews to monitor retention and growth across accounts.

Qualifications

• Bachelor's degree from four-year college or university; or five to ten years related experience and/or training.
• California Labor Code knowledge and its application to Workers’ Compensation program is essential.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in risk management or managed care environments is preferred.

Responsibilities

• Consult with clients to ascertain needs and determine scope of investigation for solutions.
• Conduct studies or surveys to obtain data required for solution.
• Analyze data to determine solutions related to claims, client relationships, staffing, workflow and reporting.
• Communicate and coordinate resolution with impacted departments and advise on alternative methods or specific solutions.
• Conduct a customer satisfaction survey and organize an annual Stewardship Reporting mechanism.
• Attend Quarterly Review Meetings and support sales efforts to retain accounts.

Skills

Workers’ Comp experience

Customer service

Teamwork

Change management

Quality management

Business acumen

Initiative

Innovation

Professionalism

Education

Bachelor's degree

Job description

AvonRisk is seeking an Account Manager to support client relations, analyze data, and advise on solutions for claims and workflow improvements. You will collaborate with various departments to sustain high client satisfaction and identify opportunities for account expansion.

Responsibilities include conducting studies, presenting data-driven recommendations, and participating in quarterly reviews to monitor retention and growth across accounts.