Strategic Client Success Lead (Remote)

Ebiquity plc; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Holidays/Sick Time

Remote first location

Job summary

Ebiquity plc is seeking a Client Account Executive to manage a portfolio of strategic accounts from a USA-remote location. You will support the Client Partner, drive account growth, and coordinate with internal teams to ensure timely project execution.

The role emphasizes strong communication, relationship-building, and proactive lead generation, with travel required to engage clients and industry events. Competitive compensation is provided with opportunities for advancement.

Qualifications

• 3-5 years of relevant work experience.
• Supporting or managing client accounts and fostering client satisfaction.
• Strong written and verbal communication with clients and internal teams.
• Identifying opportunities for account expansion and contributing to proposals.
• Establishing and maintaining positive client relationships.
• Ability to work with cross-functional teams and client partners.
• Experience coordinating projects across multiple teams.
• Analytical approach to addressing client issues and challenges.
• Awareness of industry trends and competitor activity.
• Strong organizational and time-management skills.
• Assist in preparing proposals, pitches, and presentations for new business.
• Willingness to travel regularly for client engagements.

Responsibilities

• Act as the operational backbone for the Client Partner, supporting day-to-day client interactions, preparing materials for executive-level engagements, and ensuring timely follow-ups on client needs.
• Collaborate with the Client Partner to monitor health of client accounts, track KPIs, and identify opportunities for improvement.
• Coordinate with internal Project Management teams to ensure timely delivery of client projects.
• Support revenue growth by assisting in proposals, RFP responses, and pitches.
• Proactively prospect and identify new business opportunities beyond the current portfolio.
• Build relationships across the industry and represent Ebiquity at events to raise the company profile.
• Develop best practices, tools, and processes to improve client management efficiency.
• Help address client issues by coordinating with internal teams for timely solutions.

Skills

Client management experience

Strong communication

Proposal support

Cross-functional collaboration

Project coordination

Travel willingness

Tools

Asana

Salesforce

MS Office

Job description

Ebiquity plc is seeking a Client Account Executive to manage a portfolio of strategic accounts from a USA-remote location. You will support the Client Partner, drive account growth, and coordinate with internal teams to ensure timely project execution.

The role emphasizes strong communication, relationship-building, and proactive lead generation, with travel required to engage clients and industry events. Competitive compensation is provided with opportunities for advancement.