Strategic Client Success Lead — Carrier Practice

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Job summary

Gallagher Bassett in Rolling Meadows, IL is seeking a seasoned client manager to oversee a portfolio of up to 25 clients across multiple industries.

You will lead client meetings, provide proactive guidance, and collaborate with internal teams to drive client satisfaction, retention, and profitability.

A Bachelor's degree, 5 years of related experience, and an insurance license are required, with travel to client sites as needed. Excellent communication and data storytelling skills are essential.

Qualifications

• Bachelor's degree and 5 years related experience.
• Insurance license required.
• Travel for client engagements is expected.

Responsibilities

• Serve as single point of contact for up to 25 clients.
• Lead client meetings and use data to tell a story.
• Collaborate across internal teams to drive program success.
• Develop service plans aligned with client goals.
• Support retention and profitability initiatives.
• Mentor and orient junior team members.

Skills

Client management

Stakeholder engagement

Data-driven analysis

Presentation skills

Education

Bachelor's degree

Job description

Gallagher Bassett in Rolling Meadows, IL is seeking a seasoned client manager to oversee a portfolio of up to 25 clients across multiple industries.

You will lead client meetings, provide proactive guidance, and collaborate with internal teams to drive client satisfaction, retention, and profitability.

A Bachelor's degree, 5 years of related experience, and an insurance license are required, with travel to client sites as needed. Excellent communication and data storytelling skills are essential.