Strategic Client Success Lead

Verra Mobility Corporation; Mesa, Northern (AZ, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Verra Mobility in Mesa, AZ seeks an experienced Client Success Manager to act as the primary contact for strategic client partnerships. You will lead client meetings, drive account growth, and collaborate with Operations, Product, Finance, and IT to ensure successful service delivery and ongoing client value.

The role emphasizes onboarding, program implementations, and proactive risk management, with a strong focus on contract compliance and customer satisfaction.

Qualifications

• Bachelor's degree preferred or equivalent combination of education, training and experience.
• 3-5 years in a client-facing environment or account management role.
• Experience with government agencies, municipalities or regulated industries preferred.
• Strong understanding of customer contracts, compliance and legislation in client services.
• Proven ability to build trusted client relationships and drive account growth.
• Experience handling escalated client concerns with professionalism and urgency.
• Ability to guide clients through operational/system changes and implementations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication across stakeholders.
• Experience gathering and documenting business requirements for cross-functional teams.

Responsibilities

• Build and maintain strong client relationships as primary contact and trusted advisor.
• Lead recurring client meetings, manage follow-up actions, and identify growth opportunities.
• Develop long-term partnerships delivering value while expanding within accounts.
• Collaborate cross-functionally to resolve service delivery issues and ensure outcomes.
• Maintain understanding of product configurations and workflows to support clients.
• Oversee onboarding, implementations, releases, and user acceptance testing.
• Monitor performance, analyze data, identify trends, and communicate risks and resolutions.
• Support client account health through reporting, invoicing, and settlement deliverables.
• Educate clients on product capabilities and industry best practices to drive adoption.
• Manage multiple priorities in a fast-paced environment with strong organization.

Skills

Client relationship management

Communication skills

Analytical mindset

Organizational skills

Problem-solving

CRM experience

MS Office proficiency

Education

Bachelor's degree preferred

Equivalent education/experience

Tools

CRM platforms

Microsoft Office

Job description

Verra Mobility in Mesa, AZ seeks an experienced Client Success Manager to act as the primary contact for strategic client partnerships. You will lead client meetings, drive account growth, and collaborate with Operations, Product, Finance, and IT to ensure successful service delivery and ongoing client value.

The role emphasizes onboarding, program implementations, and proactive risk management, with a strong focus on contract compliance and customer satisfaction.