Strategic Client Success Lead

Verra Mobility Corporation; Mesa, Northern (AZ, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Verra Mobility Corporation is seeking a client-focused professional to manage key accounts and drive value across industries. You will serve as the primary contact, guide implementations, and lead ongoing strategic partnerships to maximize satisfaction and retention.

The role requires strong communication, analytical skills, and the ability to work with cross-functional teams to resolve issues and optimize service delivery.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education, training and experience.
• 3-5 years' experience in a client-facing environment, account management or similar role.
• Experience with government agencies, municipalities, public sector clients, or regulated industries preferred.
• Strong understanding of contracts, compliance and applicable legislation in a client service setting.
• Proven ability to build trusted client relationships and drive satisfaction and retention.

Responsibilities

• Build and maintain strong client relationships as the primary contact and trusted advisor.
• Lead recurring client meetings, manage follow-ups, and identify opportunities for growth.
• Collaborate cross-functionally to resolve service delivery issues and support contractual obligations.
• Oversee onboarding, implementations, and software releases to ensure successful deployments.
• Monitor performance, analyze data, identify risks, and communicate recommendations to stakeholders.

Skills

Client-facing

Account management

Relationship building

Analytical skills

Communication skills

Cross-functional teamwork

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

Verra Mobility Corporation is seeking a client-focused professional to manage key accounts and drive value across industries. You will serve as the primary contact, guide implementations, and lead ongoing strategic partnerships to maximize satisfaction and retention.

The role requires strong communication, analytical skills, and the ability to work with cross-functional teams to resolve issues and optimize service delivery.