Strategic Client Success Lead

Mapletronics Computers Inc.; Goshen (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

MapleTronics Computers Inc. in Goshen, IN is seeking a Client Success Manager who owns the client relationship and ensures ongoing value from MapleTronics’ IT solutions. You lead engagement rhythms, coordinate internal resources, and partner with tech teams to deliver proactive planning, strategic guidance, and a cohesive client experience.

This role emphasizes cross-functional collaboration, risk mitigation, and growth through demonstrated value with senior clients.

Qualifications

• Proven ability to build and maintain strong client and executive level relationships.
• Strategic thinking and business acumen aligned to business goals.
• Excellent verbal, written, and presentation skills for discussions with decision makers.
• Solid understanding of managed services, IT solutions, and technology trends.
• Identify opportunities and create value through insights, planning, and strategic discussions.
• Strong influence and negotiation skills to align stakeholders around outcomes.
• Collaborate cross-functionally with sales, technical, operations, and professional services teams.

Responsibilities

• Lead the Client Communication Cadence with assigned tiers, providing recaps and next steps.
• Monitor and strengthen account health by tracking client confidence, satisfaction, and perceived value.
• Coordinate delivery and advocate for clients by engaging service, operations and professional services resources.
• Advance technology strategy and planning for clients, including Business and Technology Reviews.
• Create growth through demonstrated value by linking client insights to business goals and budgets.

Skills

Relationship management

Strategic thinking

Business acumen

Verbal & written communication

Managed services knowledge

Cross-functional collaboration

Executive stakeholder engagement

Job description

MapleTronics Computers Inc. in Goshen, IN is seeking a Client Success Manager who owns the client relationship and ensures ongoing value from MapleTronics’ IT solutions. You lead engagement rhythms, coordinate internal resources, and partner with tech teams to deliver proactive planning, strategic guidance, and a cohesive client experience.

This role emphasizes cross-functional collaboration, risk mitigation, and growth through demonstrated value with senior clients.