Strategic Client Success Manager - MSP Growth

Lyra Technology Group

Holmdel Township (NJ)

Hybrid

USD 80,000 - 85,000

Full time

4 days ago

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Job summary

Lyra Technology Group is seeking a Client Success Manager for One of its operating companies, Two River Technology Group. This hybrid role, based in Holmdel, NJ, owns client relationships post-sale, drives retention, and targets account growth across managed services, cybersecurity, and cloud solutions.

The ideal candidate has 3+ years in account or client success, strong executive-level communication, and experience with HubSpot and ConnectWise.

Qualifications

3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or similar client-facing role.
Experience in MSP/IT Services, IT services, SaaS, or technology industry is strongly preferred.
Demonstrated ability to build and maintain executive-level client relationships.
Strong communication, presentation, and interpersonal skills.
Excellent organizational, planning, and time management abilities.
Ability to manage multiple client relationships simultaneously.
Experience using CRM platforms such as HubSpot.
Experience with ConnectWise Manage and Sales Builder is preferred.

Responsibilities

Serve as the primary relationship owner for an assigned portfolio of managed services clients.
Develop trusted relationships with executive stakeholders and key decision-makers.
Act as the primary point of contact for non-technical client communications and account-related matters.
Collaborate with service delivery, technical support, and sales to meet client needs and identify expansion opportunities.