Founding Customer Growth & Strategy Lead

Socket.dev; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Socket.dev is seeking a founding hire to manage and understand our rapidly growing customer base. Since launch, we’ve scaled to seven figures in ARR and serve hundreds of customers from startups to Fortune 500s.

You will own the customer function end-to-end, working with our largest customers, driving expansions, supporting pilots, analyzing usage, and translating insights into actionable product strategy.

Qualifications

• A strong generalist who wants to get their hands dirty.
• Someone who is happy moving fast and making decisions without complete data.
• A clear thinker who can simply articulate data and decisions.
• A future or ex-founder.

Responsibilities

• Own the customer function end-to-end, working with our largest customers and guiding expansions.
• Support enterprise pilots and analyze usage to inform product strategy.
• Synthesize customer insights and feed back to engineering and product teams to drive roadmaps.
• Identify product opportunities, reduce churn, and drive expansion through data-driven analysis.
• Build and maintain systems for customer data to scale the team in the future.
• Collaborate with the CEO and founding team on the lifecycle of the customer function.

Skills

Generalist

Data storytelling

Decision making

Job description

Socket.dev is seeking a founding hire to manage and understand our rapidly growing customer base. Since launch, we’ve scaled to seven figures in ARR and serve hundreds of customers from startups to Fortune 500s.

You will own the customer function end-to-end, working with our largest customers, driving expansions, supporting pilots, analyzing usage, and translating insights into actionable product strategy.