Strategic Client Success & Expansion Manager

Datavant; Boise (ID); On-site; USD 85,000 - 95,000; Full time

Job summary

Datavant in Boise, Idaho is seeking a data-driven Client Success leader to manage post-sale relationships with law firms, driving retention and cross-sell opportunities. You will own client engagement, onboarding, and expansion within existing accounts.

Responsibilities include maintaining an engagement cadence, building multi-threaded stakeholder relationships, and partnering with Field Sales to identify cross-sell opportunities while tracking weekly and monthly metrics to ensure account health

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of sales/client growth leadership experience.
• Strong analytical and operating rigor: GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting.

Responsibilities

• Client Engagement & Lifecycle Management (Post-Sale Ownership) and onboarding.
• Onboarding training and adoption milestones tied to product launches.
• Drive expansion within installed base through seat growth and new locations.
• Maintain CRM discipline and provide weekly/monthly/quarterly health and performance reporting.

Skills

Analytical skills

CRM reporting

Salesforce

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Datavant in Boise, Idaho is seeking a data-driven Client Success leader to manage post-sale relationships with law firms, driving retention and cross-sell opportunities. You will own client engagement, onboarding, and expansion within existing accounts.

Responsibilities include maintaining an engagement cadence, building multi-threaded stakeholder relationships, and partnering with Field Sales to identify cross-sell opportunities while tracking weekly and monthly metrics to ensure account health