Strategic Client Success Manager, Post-Sale

Datavant; Salem (OR); Sur place; USD 85 000 - 95 000; Plein temps

Résumé du poste

Datavant is seeking a Client Success leader to own post-sale engagements for Law Firms, driving retention and organic growth across existing relationships, locations, and services. You will manage lifecycle, expand seat counts and new locations, and ensure strong account plans in collaboration with Field Sales.

This role emphasizes CRM discipline, weekly/monthly/quarterly cadence, and delivering time-to-value through onboarding and adoption milestones.

Qualifications

• 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services.
• Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Responsabilités

• Maintain a defined engagement cadence with key stakeholders and drive expansion discussions.
• Build multi-threaded relationships across legal, operations, and administration to reduce risk.
• Drive organic expansion: seat growth and new locations within existing accounts.
• Develop account plans with clear expansion paths and next-step commitments.
• Lead onboarding training and adoption milestones aligned with carrier launches.
• Improve product utilization and overall client satisfaction.
• Identify cross-sell opportunities with Field Sales across assigned clients.
• Maintain CRM discipline and prepare executive-level reporting.

Connaissances

Sales leadership

Analytical rigor

CRM reporting

Formation

Bachelor’s degree or equivalent experience

Description du poste

Datavant is seeking a Client Success leader to own post-sale engagements for Law Firms, driving retention and organic growth across existing relationships, locations, and services. You will manage lifecycle, expand seat counts and new locations, and ensure strong account plans in collaboration with Field Sales.

This role emphasizes CRM discipline, weekly/monthly/quarterly cadence, and delivering time-to-value through onboarding and adoption milestones.