Strategic Post-Sale Client Success Lead

Datavant; Honolulu (HI); On-site; USD 85,000 - 95,000; Full time

Job summary

Datavant is a data collaboration platform trusted for healthcare. The Client Success team manages post-sale relationships with Law Firms, driving retention and organic growth through expanded users, locations, and services.

In this role you will own client engagement, coordinate across legal, operations and administrative stakeholders, lead onboarding, track adoption, and identify cross-sell opportunities with Field Sales, while maintaining CRM discipline and executive reporting.

Qualifications

• Bachelor’s degree or equivalent experience required with 5+ years of sales/client growth leadership experience.
• Strong analytical and operating rigor: manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Responsibilities

• Client Engagement & Lifecycle Management (Post-Sale Ownership) across the client base.
• Build multi-threaded relationships across legal, operations, and administrative stakeholders.
• Drive organic expansion within installed base: more users, more locations, and expanded services.
• Onboarding training and adoption milestones tied to product launches/re-launches.
• Cross-sell identification in partnership with Field Sales.
• Maintain CRM discipline and weekly/monthly/quarterly reporting.

Skills

Sales leadership

CRM reporting

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Datavant is a data collaboration platform trusted for healthcare. The Client Success team manages post-sale relationships with Law Firms, driving retention and organic growth through expanded users, locations, and services.

In this role you will own client engagement, coordinate across legal, operations and administrative stakeholders, lead onboarding, track adoption, and identify cross-sell opportunities with Field Sales, while maintaining CRM discipline and executive reporting.