Client Success Lead - Healthcare Data Partnerships

Datavant; Cheyenne (WY); On-site; USD 85,000 - 95,000; Full time

Job summary

Datavant is seeking a Client Success leader to manage post-sale engagement and drive retention and expansion across key law firm clients. You will build multi-threaded relationships with legal, operations, and admin stakeholders, and collaborate with Field Sales to identify cross-sell opportunities within the installed base.

The role requires a Bachelor’s degree (or equivalent) and 5+ years in sales/client growth leadership, preferably in health information services or related fields.

Qualifications

• Must have strong analytical and operating rigor, with ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting.
• Experience leading sales/client growth in regulated industries preferred.
• Proven track record of strategic account management and cross-sell execution.

Responsibilities

• Own client engagement lifecycle post-sale and drive retention and expansion.
• Build multi-threaded relationships across legal, operations, and administrative stakeholders.
• Identify and execute expansion within installed base (new users, new locations, ancillary services).
• Lead onboarding and adoption milestones tied to product launches and value realization.
• Collaborate with Field Sales to identify cross-sell opportunities and drive revenue growth.
• Maintain and report portfolio health metrics weekly, monthly, and quarterly.

Skills

Analytical skills

Operating rigor

CRM reporting

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Datavant is seeking a Client Success leader to manage post-sale engagement and drive retention and expansion across key law firm clients. You will build multi-threaded relationships with legal, operations, and admin stakeholders, and collaborate with Field Sales to identify cross-sell opportunities within the installed base.

The role requires a Bachelor’s degree (or equivalent) and 5+ years in sales/client growth leadership, preferably in health information services or related fields.