Strategic Client Success Director

eResearch Technology Inc; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

Retirement savings plan

Paid time off and holidays

Job summary

Clario, part of Thermo Fisher Scientific, seeks an Account Director, Client Success to lead designated strategic client accounts and own the overall client relationship across Clario business units. You will drive satisfaction, retention, and growth by building trusted partnerships and ensuring seamless delivery of Clario’s products and services.

In this role, you will partner with clients to understand business needs, collaborate with Sales and Operations to develop account strategies, and

Qualifications

• Build and maintain strong, trusted relationships with key client stakeholders.
• Understand client objectives and translate them into action plans.
• Communicate value and ensure alignment across internal teams to deliver outcomes.

Responsibilities

• Build and maintain strong, trusted relationships with key client stakeholders, establishing governance structures for assigned accounts.
• Serve as the primary strategic point of contact for designated clients across all Clario business units.
• Partner with clients to understand business needs and objectives, and collaborate with Sales and Operations to develop and execute account strategies.
• Act as the voice of the customer internally, ensuring expectations are aligned and managed effectively.
• Support client education on Clario products and services to enable growth and maximize value.

Skills

Client relationship

Strategic thinking

Communication

Cross-functional collaboration

Negotiation

Education

Bachelor’s degree or equivalent experience

Job description

Clario, part of Thermo Fisher Scientific, seeks an Account Director, Client Success to lead designated strategic client accounts and own the overall client relationship across Clario business units. You will drive satisfaction, retention, and growth by building trusted partnerships and ensuring seamless delivery of Clario’s products and services.

In this role, you will partner with clients to understand business needs, collaborate with Sales and Operations to develop account strategies, and