Strategic Client Success Director

SoftServe; Town of Texas (WI); Hybrid; USD 123,000 - 193,000; Full time

Benefits offered by this job

Flexible Work Model

Health coverage

Paid time off

Learning opportunities

Job summary

SoftServe is seeking a Client Outcomes Director to lead strategic client partnerships and drive account growth within the Revenue Organization. You will partner with clients, understand their needs, and orchestrate the integration of SoftServe services into their environment, coordinating with internal delivery teams to ensure high-quality outcomes.

You will manage multi-stakeholder relationships, address client concerns, and drive risk mitigation and escalation resolution.

Qualifications

• 7+ years in client-facing roles within IT, focused on service delivery and stakeholder management.
• Knowledge of AWS Services and Infrastructure.
• Experience in Biochemical, Food safety and/or Clinical devices industries.
• 1+ years in program/portfolio management with large, complex accounts and proven revenue growth.
• Excellent verbal and written communication with strong presentation and facilitation skills.
• Strong analytical and problem-solving skills.
• Advanced English proficiency.

Responsibilities

• Serve as the primary client contact and trusted advisor for assigned accounts/portfolios.
• Understand client needs, align SoftServe services to their environment, and coordinate with delivery teams for high-quality outcomes.
• Monitor client satisfaction and lead continuous improvement initiatives based on feedback.
• Communicate client feedback to delivery teams and leadership; manage escalation resolution.
• Maintain an overview of project delivery, ensuring value aligns with client expectations and contracts.
• Facilitate cross-functional collaboration (sales, pre-sales, delivery) for a unified client-centric approach.

Skills

Client relationship

Strategic account

Communication

Leadership

Negotiation

Education

Bachelor's degree in business administration, CS, or related field

MBA or equivalent is a plus

Tools

AWS

Job description

SoftServe is seeking a Client Outcomes Director to lead strategic client partnerships and drive account growth within the Revenue Organization. You will partner with clients, understand their needs, and orchestrate the integration of SoftServe services into their environment, coordinating with internal delivery teams to ensure high-quality outcomes.

You will manage multi-stakeholder relationships, address client concerns, and drive risk mitigation and escalation resolution.