Strategic Client Outcomes Leader

SoftServe; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work model

Health coverage

Paid time off

Wellness support

Learning opportunities

Job summary

SoftServe seeks a Client Outcomes Director who leads strategic client partnerships within the Revenue Organization. You will act as a trusted advisor for key accounts, mapping client needs to SoftServe capabilities and driving value across complex portfolios.

This leadership role emphasizes relationship management, risk mitigation, and growth opportunities. You will align delivery with client strategy, ensure high-quality outcomes, and coach teams to maintain strong stakeholder engagement.

Qualifications

• 7+ years in client-facing IT roles.
• 1+ years in program/portfolio management.
• Knowledge of AWS services.
• Experience in Biochemical, Food safety or Clinical devices industries.
• Excellent verbal and written communication; strong presentation skills.
• Advanced English (C1+).

Responsibilities

• Serve as primary contact and trusted advisor for the assigned account/portfolio.
• Understand client needs, objectives, and goals; manage expectations at account level.
• Identify and address client concerns; drive risk management across the account.
• Advocate for the client internally; feedback processing and escalation management.
• Monitor client satisfaction (NPS, feedback) and lead improvement initiatives.
• Oversee delivery within the account to ensure value aligns with obligations.
• Bridge between client and delivery; provide regular status updates.
• Escalate concerns and remove obstacles to maintain productivity and satisfaction.
• Collaborate with client and delivery teams to keep solutions aligned with strategy.
• Promote client-focused culture; run regular client update sessions.
• Identify opportunities for service expansion and growth.
• Define pipeline of work for the current team; ensure continuity.
• Drive account development plan and cross-functional collaboration.

Skills

Client-facing

Program/Portfolio mgmt

AWS knowledge

Biochemical/Clinical domains

Communication

Analytical thinking

English (C1+)

Education

Bachelor's degree in business/CS/SE

MBA or equivalent (plus)

Job description

SoftServe seeks a Client Outcomes Director who leads strategic client partnerships within the Revenue Organization. You will act as a trusted advisor for key accounts, mapping client needs to SoftServe capabilities and driving value across complex portfolios.

This leadership role emphasizes relationship management, risk mitigation, and growth opportunities. You will align delivery with client strategy, ensure high-quality outcomes, and coach teams to maintain strong stakeholder engagement.