Strategic Client Outcomes Director

SoftServe; Boston (MA); On-site; USD 160,000 - 190,000; Full time

Job summary

SoftServe in Boston is seeking a Client Outcomes Associate Director to own outcomes for large, complex accounts, acting as a strategic partner to clients and aligning services with delivery teams to drive high-quality results.

This role requires 8+ years in client-facing IT, with 2+ years managing large programs, and a Bachelor’s degree. You will work on-site 4-5 days a week, leveraging strong relationship-building, leadership, and communication skills to grow accounts and ensure client success.

Qualifications

• 8+ years in client-facing roles within IT, focused on service delivery, stakeholder management, and client success.
• 2+ years of experience managing large, complex programs, portfolios, or strategic accounts with responsibility for delivery outcomes, client satisfaction, and revenue growth.
• On-site 4-5 days a week at client location.
• Bachelor’s degree in Business, Technology, Engineering, or a related field.
• Strong relationship management, communication, and leadership abilities.

Responsibilities

• Own client relationship management for assigned accounts, acting as the primary point of contact and trusted advisor, proactively managing risks and improving satisfaction while partnering closely with client stakeholders and delivery teams.
• Lead strategic alignment of services to client goals, identifying growth opportunities, shaping account plans, and driving pipeline continuity in collaboration with sales, pre-sales, and delivery leadership.
• Oversee delivery across programs and portfolios to ensure quality, value, and contractual alignment, coordinating cross-functional teams to resolve issues, remove blockers, and enhance client outcomes.
• Build deep understanding of client business objectives and translate them into actionable priorities, ensuring expectation management and clear, transparent communication across all levels.
• Champion client needs internally, leading feedback processing, escalation management, and continuous improvement initiatives based on NPS and direct feedback.
• Facilitate multi-layer communication between client stakeholders and SoftServe teams, ensuring alignment, clarity on progress, and shared ownership of results.
• Drive account growth by leading deal pursuits, supporting proposals, and executing development activities that expand services and strengthen long-term partnerships.
• Promote a client-centric culture within delivery teams, reinforcing quality standards, aligning on client-specific requirements, and enabling consistent, high-impact service execution.

Skills

Client relationship management

Program leadership

Stakeholder management

Cross-functional coordination

Communication skills

Healthcare/Medtech knowledge

Business development

Education

Bachelor’s degree in Business, Technology or Engineering

Job description

SoftServe in Boston is seeking a Client Outcomes Associate Director to own outcomes for large, complex accounts, acting as a strategic partner to clients and aligning services with delivery teams to drive high-quality results.

This role requires 8+ years in client-facing IT, with 2+ years managing large programs, and a Bachelor’s degree. You will work on-site 4-5 days a week, leveraging strong relationship-building, leadership, and communication skills to grow accounts and ensure client success.