Energy Client Outcomes Lead

SoftServe; West Palm Beach (FL); On-site; USD 160,000 - 180,000; Full time

Job summary

SoftServe is seeking an Associate Director, Energy to lead client outcomes for strategic accounts in the West Palm Beach market. This senior role partners with clients and delivery teams to deliver high‑quality results and drive portfolio growth, ensuring services align with client objectives.

The position requires on-site presence 4–5 days per week, strong relationship, leadership and program management skills, and a track record of driving client satisfaction and revenue growth through

Qualifications

• 8+ years in client-facing roles within IT, focused on service delivery and client success.
• 2+ years managing large programs, portfolios, or strategic accounts with delivery and revenue growth responsibility.
• Knowledge of account planning, portfolio management and business development practices.
• Advanced experience coordinating cross-functional delivery with sales, pre-sales and delivery teams.
• Bachelor’s degree in Business, Technology, Engineering, or related field.
• Ability to be on-site at client location 4–5 days/week.
• Strong relationship management, communication and leadership skills.

Responsibilities

• Own client relationship management for assigned accounts as primary contact and trusted advisor.
• Lead strategic alignment of services to client goals and drive pipeline continuity with sales and delivery leadership.
• Oversee delivery across programs to ensure quality, value, and contractual alignment.
• Translate client objectives into actionable priorities and communicate clearly across levels.
• Champion client needs internally, managing feedback and escalation for continuous improvement.
• Facilitate multi-layer communication between client stakeholders and SoftServe teams.
• Drive account growth by leading deal pursuits and expanding services.
• Promote a client-centric culture and align teams with client-specific requirements.

Skills

Client relationship management

Portfolio management

Cross-functional leadership

Business development

Stakeholder management

Education

Bachelor's degree in Business, Technology, Engineering, or related field

Job description

SoftServe is seeking an Associate Director, Energy to lead client outcomes for strategic accounts in the West Palm Beach market. This senior role partners with clients and delivery teams to deliver high‑quality results and drive portfolio growth, ensuring services align with client objectives.

The position requires on-site presence 4–5 days per week, strong relationship, leadership and program management skills, and a track record of driving client satisfaction and revenue growth through