Strategic Client Success Architect

American Traffic Solutions; Mesa (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Verra Mobility in Mesa, AZ is seeking a results-driven Client Success Manager to serve as the primary contact for enterprise clients. You will drive adoption, manage implementations, and ensure contractual outcomes in a fast-paced environment.

The ideal candidate has 3-5 years in client-facing roles, experience with government or regulated sectors preferred, and strong analytical and communications skills. This role involves travel up to 30-50%.

Qualifications

• Strong client relationship and account management capabilities.

Responsibilities

• Build and maintain strong client relationships by serving as the primary point of contact and trusted advisor for all client communication, support, and strategic partnership needs
• Lead recurring client meetings, manage follow-up actions, and proactively identify opportunities to improve client satisfaction, retention, and account growth
• Develop long-term client partnerships that deliver operational and financial value while identifying opportunities to optimize, retain, and expand business within existing accounts
• Collaborate cross-functionally with Operations, Product, Finance, IT, and other internal teams to resolve service delivery issues, support contractual obligations, and ensure successful client outcomes
• Maintain a strong understanding of product configurations, system functionality, and cross-service workflows in order to effectively support clients and troubleshoot issues
• Oversee client onboarding, implementations, project execution, software releases, and UAT activities to ensure requirements are met and changes are successfully deployed
• Monitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions to internal and external stakeholders
• Support client account health through oversight of reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables
• Educate and guide clients on product capabilities, operational processes, and industry best practices to drive adoption and long‑term success
• Manage multiple priorities in a fast‑paced environment while demonstrating strong organizational skills, critical thinking, communication, and problem‑solving abilities
• Maintain knowledge of applicable legislation, regulatory requirements, and client contracts to support compliance and operational success
• Willingness and ability to travel up to 30–50% as needed for client meetings, onsite support, implementations, industry conferences, and relationship management activities.

Skills

Client relationship management

Account management

Cross-functional collaboration

Analytical thinking

Problem solving

Communication skills

CRM experience

Microsoft Office

Education

Bachelor’s degree preferred

Tools

CRM platforms

Microsoft Office Suite

Job description

Verra Mobility in Mesa, AZ is seeking a results-driven Client Success Manager to serve as the primary contact for enterprise clients. You will drive adoption, manage implementations, and ensure contractual outcomes in a fast-paced environment.

The ideal candidate has 3-5 years in client-facing roles, experience with government or regulated sectors preferred, and strong analytical and communications skills. This role involves travel up to 30-50%.