Strategic Client Success Account Manager

Brandetta ATL; Smyrna (GA); On-site; USD 49,000 - 59,000; Full time

Job summary

Brandetta ATL in Smyrna seeks a client-focused account manager to lead customer communication during sales fulfillment and ensure exceptional client service. You will coordinate key information between clients and sales teams, manage workflows, and monitor customer product usage.

The ideal candidate should have a degree in Communications, Marketing or a related field, along with experience in managing a high-profile client base. Excellent collaboration and problem-solving skills are essential.

Qualifications

• Proven experience in customer or client service work.
• Ability to handle complex inquiries and manage high-profile clients.
• Strong learning agility to quickly gain expertise.

Responsibilities

• Own the customer communication relationship during sales fulfillment.
• Coordinate presales deliverables and share key information.
• Collaborate with sales teams to improve workflows.
• Maintain quick response times between clients and internal teams.
• Keep current clients satisfied and deliver exceptional service.
• Monitor and analyze customer's usage of the product.

Skills

Account management skills

Leadership

Effective presentation skills

Collaboration skills

Problem-solving skills

Education

Degree in Communications, Marketing or similar

Job description

Brandetta ATL in Smyrna seeks a client-focused account manager to lead customer communication during sales fulfillment and ensure exceptional client service. You will coordinate key information between clients and sales teams, manage workflows, and monitor customer product usage.

The ideal candidate should have a degree in Communications, Marketing or a related field, along with experience in managing a high-profile client base. Excellent collaboration and problem-solving skills are essential.