Account Manager Associate

Brandetta ATL; Smyrna (GA); On-site; USD 49,000 - 59,000; Full time

Job summary

Brandetta ATL in Smyrna seeks a client-focused account manager to lead customer communication during sales fulfillment and ensure exceptional client service. You will coordinate key information between clients and sales teams, manage workflows, and monitor customer product usage.

The ideal candidate should have a degree in Communications, Marketing or a related field, along with experience in managing a high-profile client base. Excellent collaboration and problem-solving skills are essential.

Qualifications

• Proven experience in customer or client service work.
• Ability to handle complex inquiries and manage high-profile clients.
• Strong learning agility to quickly gain expertise.

Responsibilities

• Own the customer communication relationship during sales fulfillment.
• Coordinate presales deliverables and share key information.
• Collaborate with sales teams to improve workflows.
• Maintain quick response times between clients and internal teams.
• Keep current clients satisfied and deliver exceptional service.
• Monitor and analyze customer's usage of the product.

Skills

Account management skills

Leadership

Effective presentation skills

Collaboration skills

Problem-solving skills

Education

Degree in Communications, Marketing or similar

Job description

Our one-stop branding firm aims to help our clients thrive in a changing omni-channel world, and leverage their unique strengths to build a personalized roadmap to success. We’re here to make your life easier. The company decided to launch with the idea of enhancing all of our clients goals and making sure we all grow together. What makes us really unique is the personal approach that we take with clients. It's all about being in front of them and reading not just listening to what they say, but reading their excitement and body language. Knowing their vision allows us to collide with it at all times and get the team on board. Based in Atlanta; Brandetta works with a host of fortune 500 clients in industries ranging from Telecommunications, Home entertainment, Medical, Energy, Security and charities whilst exploring new sectors such as Finance. We are focusing on our number 1 client right now being the forefront of business to business acquisition for business supplies.

Job Description

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment, and lead or participate actively in contributing to continuous improvement initiatives.

Salary range: $49000 - $59000 per year.

Responsibilities

• Own the customer communication relationship during the sales fulfillment process.
• Coordinate presales deliverables and share key information between the client and sales team.
• Collaborate with the sales teams to improve workflows.
• Maintain quick response times between clients and all internal teams.
• Collaborate with cross-functional teams across business and product.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer's usage of our product.

Qualifications

• Degree required, preferably in Communications, Marketing or similar.
• Prior to customer or client service work or related experience strongly preferred.
• Account management or other relevant experience is an asset.
• Ability to handle a high volume, complex inquiries, and high-profile client base
• Effective presentation and training skills required
• Effective collaboration and problem-solving skills required
• Ability to multi-task, manage through conflict, and use priority setting to accomplish goals required.
• Experience in delivering client-focused solutions based on customer needs
• Strong learning agility, in order to quickly gain expertise on

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location