Strategic Client Solutions Partner

IQVIA; Durham (NC); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA in Durham, NC is seeking a client services liaison who serves as the primary contact between clients and IQVIA. You will sustain post-sale relationships, ensure value from services, and coordinate with account teams to meet client expectations.

The role requires 3–5 years of related experience, a Bachelor's degree, strong communication and presentation skills, and the ability to travel up to 10%. Proficiency in Excel and other PC tools is expected.

Qualifications

• Bachelor's Degree required.
• 3-5 years of related experience.
• Broad knowledge of client service concepts, practices and procedures.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Experience with meeting facilitation, presentations, and training.
• Proficiency in PC applications, including Excel.
• Able to collaborate across teams to achieve goals.
• Strong written and verbal communication and ability to work with diverse stakeholders.
• Demonstrated problem solving and analytical skills.
• Demonstrated ability to build and maintain relationships.
• Effective time management skills.
• Willingness to travel to client sites and IQVIA offices up to 10%.

Responsibilities

• Serves as the primary support liaison between the client and IQVIA for part of a market or group.
• Maintains post-sale contact to maximize value and foster a long-term relationship.
• Builds and maintains effective client relationships as day-to-day contact.
• Explains and expands IQVIA deliverables to derive revenue opportunities within existing clients.
• Monitors performance against service agreements and client obligations.
• Researches, analyzes and responds to complex client inquiries.
• Conducts product/services and process training for clients and employees.
• Leads service meetings at client sites and collaborates with account managers on issues.

Skills

Client service

Relationship building

Communication

Presentation

Training

Problem solving

Time management

Travel

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA in Durham, NC is seeking a client services liaison who serves as the primary contact between clients and IQVIA. You will sustain post-sale relationships, ensure value from services, and coordinate with account teams to meet client expectations.

The role requires 3–5 years of related experience, a Bachelor's degree, strong communication and presentation skills, and the ability to travel up to 10%. Proficiency in Excel and other PC tools is expected.