Client Solutions Specialist - Elevate Client Value

IQVIA; Wayne (NJ); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA is seeking a client service-focused professional to act as the primary liaison for assigned accounts in the pharmaceutical sector. You will build strong client relationships, expand usage of IQVIA products, and ensure fulfillment of service agreements while addressing complex inquiries.

The role requires a Bachelor's degree and 3–5 years of related experience, with strong communication, training, and presentation skills. Travel to client sites is anticipated up to 10%.

Qualifications

• Bachelor's degree required; related experience preferred.
• 3–5 years of experience in client service or account management.
• Knowledge of client service best practices and pharmaceutical landscape.
• Experience with meetings, presentations and training.
• Proficient in PC applications, especially Excel.
• Strong communication across various organizational levels.
• Proven problem solving, analytical and customer service skills.
• Ability to build and maintain diverse client relationships.
• Good time management and travel up to 10% as needed.

Responsibilities

• Serve as primary liaison between clients and IQVIA for assigned accounts.
• Foster and maintain active business relationships with clients.
• Explain and expand usage of IQVIA deliverables to derive revenue opportunities.
• Monitor performance against service agreements and client obligations.
• Research and respond to complex client inquiries.
• Conduct product/services and process training for clients and staff.
• Lead service meetings at client sites and support account managers.
• Represent IQVIA on external client projects when required.

Skills

Communication skills

Problem solving

Customer service

Presentation

Team collaboration

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA is seeking a client service-focused professional to act as the primary liaison for assigned accounts in the pharmaceutical sector. You will build strong client relationships, expand usage of IQVIA products, and ensure fulfillment of service agreements while addressing complex inquiries.

The role requires a Bachelor's degree and 3–5 years of related experience, with strong communication, training, and presentation skills. Travel to client sites is anticipated up to 10%.