Strategic Client Solutions Manager

Staples; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Benefits package

Job summary

Staples Promotional Products is seeking a seasoned client program manager to own internal client support and interface with field sales. You will drive profitability, manage accounts, and lead cross-functional teams across multiple departments to execute client activities and improve the customer experience.

The role emphasizes relationship building, strategic planning, and clear internal/external communication. Travel may be required to support key accounts and events as needed.

Qualifications

• 3+ years relevant work experience in project management, merchandising, or related field.
• Experience building relationships within Fortune 100 companies or large organizations.
• Strong proficiency with Word, Excel, PowerPoint and data presentation.

Responsibilities

• Manage all facets of client program business in relation to client budget and service model.
• Build and maintain client relationships.
• Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
• Influence, analyze, and manage target expectations for margin as it relates to the client service model.
• Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
• Utilize tools, data, and other resources to prepare and present client product selections.
• Create marketing plans by analyzing and utilizing data to drive customer revenue.
• Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
• Sustain global services knowledge and skillset and apply to account base as applicable.
• Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.

Skills

Client relationship management

Project management

Cross-functional collaboration

Data analysis

Education

Bachelors in Business, Merchandising or related field

Tools

Microsoft Office

Job description

Staples Promotional Products is seeking a seasoned client program manager to own internal client support and interface with field sales. You will drive profitability, manage accounts, and lead cross-functional teams across multiple departments to execute client activities and improve the customer experience.

The role emphasizes relationship building, strategic planning, and clear internal/external communication. Travel may be required to support key accounts and events as needed.