Account Solutions Manager- Staples Promotional Products

Staples; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Benefits package

Job summary

Staples Promotional Products is seeking a seasoned client program manager to own internal client support and interface with field sales. You will drive profitability, manage accounts, and lead cross-functional teams across multiple departments to execute client activities and improve the customer experience.

The role emphasizes relationship building, strategic planning, and clear internal/external communication. Travel may be required to support key accounts and events as needed.

Qualifications

• 3+ years relevant work experience in project management, merchandising, or related field.
• Experience building relationships within Fortune 100 companies or large organizations.
• Strong proficiency with Word, Excel, PowerPoint and data presentation.

Responsibilities

• Manage all facets of client program business in relation to client budget and service model.
• Build and maintain client relationships.
• Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
• Influence, analyze, and manage target expectations for margin as it relates to the client service model.
• Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
• Utilize tools, data, and other resources to prepare and present client product selections.
• Create marketing plans by analyzing and utilizing data to drive customer revenue.
• Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
• Sustain global services knowledge and skillset and apply to account base as applicable.
• Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.

Skills

Client relationship management

Project management

Cross-functional collaboration

Data analysis

Education

Bachelors in Business, Merchandising or related field

Tools

Microsoft Office

Job description

Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! In this role, you will be managing all aspects of internal client support and be primary internal interface for, working in partnership with field sales, the key stakeholders of an assigned customer account base. You will be responsible for influencing desired profitability goals as it relates to company direction and drives the implementation and ongoing execution of client activities across all internal support departments.

What you’ll be doing

• Manage all facets of client program business in relationship to client budget and our service model.
• Build and maintain client relationships.
• Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
• Influence, analyze, and manage target expectations for margin as it relates to the client service model.
• Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
• Utilize tools, data, and other resources to prepare and present client product selections.
• Create marketing plans by analyzing and utilizing data to drive customer revenue.
• Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
• Sustain global services knowledge and skillset and apply to account base as applicable.
• Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.

What you bring to the table

• Ability to create an inclusive environment, encouraging strategic thought/planning/execution while holding support teams accountable to deliverables.
• Clear direction and project management leadership to all support teams in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications.
• Global business acumen; navigates stakeholders and processes to drive decisions.
• Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable

What’s needed- Basic Qualifications

• 3+ years relevant work experience in project management, merchandising, or related field
• 3+ years of Microsoft Office (Word, Excel, PowerPoint).
• Flexibility to travel, when necessary, based on account needs.

What’s needed- Preferred Qualifications

• Bachelor’s Degree in Business, Merchandising or related field
• Experience with building relationships within Fortune 100 company or large organizations

We Offer

• Inclusive culture: Associate-led Business Resource Groups.
• Flexible PTO: 22 days and Holiday Schedule (7 observed paid holidays).
• Benefits: Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.