Strategic Account Solutions Manager

Staples Advantage Canada; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Benefits

Job summary

Staples Promotional Products, a division of Staples, seeks a seasoned professional to manage all aspects of internal client support and to be the primary internal interface for assigned accounts, partnering with field sales to drive client objectives.

You will influence margins, oversee service delivery, build strong client relationships, and ensure alignment across internal teams to deliver profitable outcomes and a superior client experience.

Qualifications

• 3+ years of project management, merchandising, or related field.
• 3+ years of Microsoft Office (Word, Excel, PowerPoint).
• Flexibility to travel, when necessary, based on account needs.

Responsibilities

• Manage all facets of client program business in relationship to client budget and our service model.
• Build and maintain client relationships.
• Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
• Influence, analyze, and manage target expectations for margin as it relates to the client service model.
• Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
• Utilize tools, data, and other resources to prepare and present client product selections.
• Create marketing plans by analyzing and utilizing data to drive customer revenue.
• Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
• Sustain global services knowledge and skillset and apply to account base as applicable.
• Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.

Skills

Relationship building

Leadership

Global business acumen

Communication

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

Staples Promotional Products, a division of Staples, seeks a seasoned professional to manage all aspects of internal client support and to be the primary internal interface for assigned accounts, partnering with field sales to drive client objectives.

You will influence margins, oversee service delivery, build strong client relationships, and ensure alignment across internal teams to deliver profitable outcomes and a superior client experience.