Strategic Client Solutions Manager

TikTok; Miami (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

TikTok is hiring a Client Solutions Manager to lead top-tier client relationships for the CAM market from our PanLATAM Miami office. You will leverage data-driven insights to optimize complex opportunities and drive revenue growth across advertisers.

Join a fast-paced team focused on education, upselling, and delivering best-in-class service. Fluent Spanish and English are required to collaborate with stakeholders across Latin America and the US.

Qualifications

• Must be willing to work out of our office in Miami, FL
• Experience in digital marketing and understanding of digital platforms ecosystem
• Experience in account management / client services roles (external or internal)
• Ability to analyze data and identify insights to optimize results
• Track record of supporting revenue goals
• Experience in performance advertising and managing significant, complex and scaling challenges
• High written and oral proficiency in Spanish and English is required due to frequent communications with stakeholders based in Spanish-speaking markets.

Responsibilities

• Manage and grow post-sale client relationships in your book of business, work with a consultative approach and become an expert in your managed industries
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client business goals
• Grow revenue, educate and lead upsell conversations with clients post initial sale
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
• Lead measurement strategies for clients, tracking metrics and finding insights to drive "test and learn" mindset in clients, working closely with Latam TikTok Measurement Team
• Consult and coach clients and agencies to achieve greater results on TikTok solutions
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

Skills

Digital marketing

Account management

Data analysis

Bilingual Spanish/English

Sales and upselling

Client education

Job description

TikTok is hiring a Client Solutions Manager to lead top-tier client relationships for the CAM market from our PanLATAM Miami office. You will leverage data-driven insights to optimize complex opportunities and drive revenue growth across advertisers.

Join a fast-paced team focused on education, upselling, and delivering best-in-class service. Fluent Spanish and English are required to collaborate with stakeholders across Latin America and the US.