Strategic Client Solutions Lead

Acosta; San Antonio (TX); On-site; USD 72,600 - 90,800; Full time

Job summary

Acosta Group is seeking a Client Solutions Manager to oversee training and implementation for key clients and to maintain strategic relationships with clients. You will act as a clearinghouse for client requests and represent Business Process Solutions at client meetings.

You will train associates, supervise in theDirector's absence, and manage a strategic client portfolio while collaborating with Sales and Client Development teams to meet client needs and drive new business opportunities.

Qualifications

• Bachelor’s degree required.
• Strong communication and interpersonal skills.
• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong knowledge of client Trade Promotion Management Systems.
• Ability to interact with all levels of personnel.

Responsibilities

• Train and mentor the Client Solutions associates on policies and procedures.
• Assume supervisory responsibilities in the absence of the Director, Client Solutions.
• Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.
• Manage a strategic client portfolio as an individual contributor.
• Communicates client information and requirements within the organization; works with Sales and Client Development teams.
• Understand BPS systems, processes, and procedures and know proper contacts within the organization.
• Ensure smooth transition for new clients as they enter the operational phase.
• Present a single, consistent touchpoint to key clients.
• Build a broad base of support within the client organization.
• Support planning for marketing/education and awareness materials, orientation, and campaigns.
• Contribute to new business by working with Sales and Business Managers.

Skills

Strong communication

Interpersonal skills

MS Office Suite

Client TPM systems

Presentation skills

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

MS Office Suite

Job description

Acosta Group is seeking a Client Solutions Manager to oversee training and implementation for key clients and to maintain strategic relationships with clients. You will act as a clearinghouse for client requests and represent Business Process Solutions at client meetings.

You will train associates, supervise in theDirector's absence, and manage a strategic client portfolio while collaborating with Sales and Client Development teams to meet client needs and drive new business opportunities.