Manager Client Solutions Sr

Acosta; San Antonio (TX); On-site; USD 72,600 - 90,800; Full time

Job summary

Acosta Group is seeking a Client Solutions Manager to oversee training and implementation for key clients and to maintain strategic relationships with clients. You will act as a clearinghouse for client requests and represent Business Process Solutions at client meetings.

You will train associates, supervise in theDirector's absence, and manage a strategic client portfolio while collaborating with Sales and Client Development teams to meet client needs and drive new business opportunities.

Qualifications

• Bachelor’s degree required.
• Strong communication and interpersonal skills.
• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong knowledge of client Trade Promotion Management Systems.
• Ability to interact with all levels of personnel.

Responsibilities

• Train and mentor the Client Solutions associates on policies and procedures.
• Assume supervisory responsibilities in the absence of the Director, Client Solutions.
• Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.
• Manage a strategic client portfolio as an individual contributor.
• Communicates client information and requirements within the organization; works with Sales and Client Development teams.
• Understand BPS systems, processes, and procedures and know proper contacts within the organization.
• Ensure smooth transition for new clients as they enter the operational phase.
• Present a single, consistent touchpoint to key clients.
• Build a broad base of support within the client organization.
• Support planning for marketing/education and awareness materials, orientation, and campaigns.
• Contribute to new business by working with Sales and Business Managers.

Skills

Strong communication

Interpersonal skills

MS Office Suite

Client TPM systems

Presentation skills

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

MS Office Suite

Job description

Description

Oversee the training and implementation of Client Solutions Manager functions for selected key Clients. Maintain and develop strategic relationships with clients, including representing Business Process Solutions at client meetings and acting as a clearinghouse for all client requests.

Oversee the training and implementation of Client Solutions Manager functions for selected key Clients. Maintain and develop strategic relationships with clients, including representing Business Process Solutions at client meetings and acting as a clearinghouse for all client requests.

Responsibilities

• Train and mentor the Client Solutions associates on policies and procedures.


• Assume supervisory responsibilities in the absence of the Director, Client Solutions.


• Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.


• Manage a strategic client portfolio as an individual contributor


• Effectively communicates client information and requirements within the Business Process Solutions Organization; works with the Client Development team, where applicable.


• Overall understanding of Business Process Solutions systems, processes, and procedures and knowledge of proper contacts within Business Process Solutions organization.


• Ensures the smooth transition for new clients as they enter the operational phase.


• Presents a single, consistent touchpoint to key clients


• Works to build a broad base of support within the client organization.


• Supports the planning and ongoing needs for marketing / education and awareness materials, orientation planning and special campaigns.


• Contributes to the development of new business by working with Sales and Business Managers in the appropriate channels.


• Maintain excellent working relationships with Customers, Clients and co-workers.

Qualifications

Education

• Bachelor’s Degree

Knowledge, Skill And Abilities

• Strong communication and interpersonal skills.


• Ability to interact with all levels of personnel including client level contacts.


• Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).


• Strong knowledge of client Trade Promotion Management Systems


• Actively support organizational goals and values; align actions around organizational goals; give priority to organizational needs and concerns when making decisions


• Willing to set aside personal beliefs and assumptions while maintaining an objective point of view; keeps an open mind and listens to others thoughts and opinions


• Conveys ideas clearly and succinctly; tailor the message to the audience; deliver the information in a manner that is accurate and compelling


• Creates effective and compelling presentations; tailor message to the audience; makes effective us of visual aids and other presentation materials

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Sales

Salary Range: $72600.00 - $90800.00

Company: Acosta Employee Holdco LLC

Req ID: 35749

Employer Description: USACOSTA EMPLOYER DESC