Client Solutions Lead: Strategic Relationships & Training

Acosta; Cincinnati (OH); On-site; USD 72,600 - 90,800; Full time

Job summary

Acosta is seeking a Client Solutions Manager to oversee training and implementation for key clients within the Business Process Solutions group. The role focuses on maintaining strategic client relationships and acting as a clearinghouse for client requests.

You will lead, mentor, and support the Client Solutions team, manage a strategic portfolio, and collaborate with Sales and Business Managers to drive new business while ensuring smooth transitions for new clients into operations.

Qualifications

• Bachelor’s Degree is required.

Responsibilities

• Train and mentor the Client Solutions associates on policies and procedures.
• Assume supervisory responsibilities in the absence of the Director, Client Solutions.
• Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.
• Manage a strategic client portfolio as an individual contributor
• Effectively communicates client information and requirements within the Business Process Solutions Organization; works with the Client Development team, where applicable.
• Overall understanding of Business Process Solutions systems, processes, and procedures and knowledge of proper contacts within Business Process Solutions organization.
• Ensures the smooth transition for new clients as they enter the operational phase.
• Presents a single, consistent touchpoint to key clients
• Works to build a broad base of support within the client organization.
• Supports the planning and ongoing needs for marketing / education and awareness materials, orientation planning and special campaigns.
• Contributes to the development of new business by working with Sales and Business Managers in the appropriate channels.
• Maintain excellent working relationships with Customers, Clients and co-workers.

Skills

Communication

Interpersonal skills

Presentation skills

Client relationship mgmt

Strategic thinking

Education

Bachelor’s Degree

Tools

MS Office

Trade Promotion Management Systems

Job description

Acosta is seeking a Client Solutions Manager to oversee training and implementation for key clients within the Business Process Solutions group. The role focuses on maintaining strategic client relationships and acting as a clearinghouse for client requests.

You will lead, mentor, and support the Client Solutions team, manage a strategic portfolio, and collaborate with Sales and Business Managers to drive new business while ensuring smooth transitions for new clients into operations.