Strategic Client Solutions Consultant

KLDiscovery, Inc.

McLean (VA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

KLDiscovery, Inc. is seeking a Client Solutions Consultant in McLean, VA to act as the technical voice for the product portfolio, deliver demos/POCs, and support strategic accounts throughout early roadmap discussions.

You will enable the sales force with talk tracks, messaging alignment, and field feedback loops while collaborating with Product Marketing and Product teams to translate complex capabilities into business value for clients. Travel will be required in this fast-paced environment.

Qualifications

5+ years of client-facing presentation, demo, or technical sales experience in a technical industry.
Experience running product demos, POCs, or technical proof points as part of a sales cycle.
Strong public speaking and live-demo delivery skills with real-time Q&A and objection handling.
Ability to translate technical capabilities into business value for non-technical stakeholders (GCs, litigation support, procurement).
Hands-on comfort with AI tools in daily workflow.
Familiarity with legal tech concepts and workflows.
Willingness to travel.
Bachelor's degree or equivalent practical experience.
Proficiency with core productivity and collaboration tools (Microsoft Office, Teams).
Experience with CRM and sales enablement platforms (Salesforce).
Comfort delivering polished client-facing presentations.
Eligibility to work in the United States without current or future visa sponsorship.

Responsibilities

Serve as a primary external representative for KLDiscovery's product portfolio, leading with core platform capabilities and extending to additional product lines as specialization areas are defined.
Represent KLDiscovery at key industry events, conferences, and client meetings as a technical voice for our product lines.
Support strategic account planning meetings and early-stage roadmap conversations, particularly in accounts where deal size or strategic importance warrants senior technical engagement.
Act as a subject matter expert for enablement on new products, and identify when a deal or client conversation needs deeper domain, regulatory, or industry expertise beyond this role's scope.
Own field readiness for the sales team on product enablement: talk tracks, objection handling, competitive positioning, and demo fluency.
Partner with Product Marketing on messaging alignment: PMM owns the official narrative and assets; this role is the field tester and live application of that narrative, with a formal feedback loop back to PMM.
Work with Product on roadmap communication internally, ensuring the field understands what's coming, when, and how to position it.
Carry responsibility for surfacing field feedback back to Product as the voice of the customer.
Sits within the Client Solutions organization, reporting through the Client Solutions leadership structure.
Maintains regular (at minimum bi-weekly) alignment with Product on roadmap and product feedback.
Does not own product positioning, campaign assets, or analyst relations - those remain with Marketing/PMM.