eDiscovery Solutions Manager: Client Delivery & Strategy

Lineal; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Lineal, an innovative eDiscovery and legal technology services firm, seeks a Solutions Manager to drive client relationships day‑to‑day, ensure timely, accurate communications, and deliver consultative outcomes that solve client problems.

You will mentor junior analysts, coordinate cross‑functional teams (Forensics, Data Review, Delivery), and help shape scalable processes while maintaining Service Level Agreements in a fast‑paced environment.

Qualifications

• 4+ years in client facing eDiscovery role.
• 5+ years of experience in eDiscovery.
• Track record of innovation and efficiency in eDiscovery projects.
• Strong knowledge of eDiscovery tools such as Relativity and Nuix.
• Strong project and task management skills.
• Proactive approach to problem-solving.
• Professional demeanor and strong communication skills, both written and oral.
• Excellent attention to detail.
• Ability to adapt on the fly to new processes.

Responsibilities

• First line of response and consistent updating of client requests from inception through closure
• Assessing inbound client communications to determine the proper solution approach to fulfill the client's desired outcome/needs.
• Assessing inbound client communications and sorting into their respective service tiers
• Opening work orders for client fulfillment and providing meaningful descriptions of the request
• Coordination of data delivery prioritization
• Monitor the Tier 1 queue and assign tasks and load balance the team as appropriate to meet client needs
• Coordinate with the Delivery Leads to ensure proper load balancing of the Tier 2 service team
• Coordinate with the Forensics, Solutions and Data Review teams to ensure proper client updates are occurring.
• Coordination and creation of new client projects
• All tasks that make up the Tier 1 and Tier 2 Analyst job description
• Preparation of project and task cost estimates, tracking, and updating the client on the actual costs against the estimate.
• Coordination with the Delivery Lead, Forensic Lead, Solution Lead or other internal stakeholders to ensure accurate and timely delivery.
• Daily approval of time entry for all projects
• Assess client requests to determine a consultative approach to the problem. Driving ideal outcomes as opposed to acceptable task delivery.
• Communicate project status, issues, and expectations clearly and timely to colleagues, management, and clients as required.
• Work as part of a team in a follow-the-sun model, with a drive to improve the lives of our customers.
• Ensure all tasks assigned are delivered on time and are accurate.
• Manage multiple tasks and priorities to Service Level Agreements (SLAs) in a fast-paced environment.
• Mentor and train Tier 1 and Tier 2 analysts, sharing knowledge and best practices.
• Maintain an understanding of various data types and eDiscovery workflows.
• Participate in continuous learning and development to stay current with industry standards and best practices.
• Understand and demonstrate good customer service.
• Assist in implementing new processes, procedures and technologies within the Fulfillment Organization.

Skills

Client facing

eDiscovery experience

Innovation in projects

Project management

Communication skills

Attention to detail

Adaptability

Problem solving

Tools

Relativity

Nuix

Job description

Lineal, an innovative eDiscovery and legal technology services firm, seeks a Solutions Manager to drive client relationships day‑to‑day, ensure timely, accurate communications, and deliver consultative outcomes that solve client problems.

You will mentor junior analysts, coordinate cross‑functional teams (Forensics, Data Review, Delivery), and help shape scalable processes while maintaining Service Level Agreements in a fast‑paced environment.