Client Solutions Consultant

KLDiscovery; Eden Prairie (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

KLDiscovery in Eden Prairie, MN, seeks a Client Solutions Consultant to lead with our core platform and expand into other product lines. You will present to clients, represent the company at events, and drive technical engagement in strategic deals.

You will own field readiness for sales, deliver polished demos and POCs, translate technical capabilities into business value, and partner with Product Marketing and Product on messaging and roadmaps. Travel is required.

Qualifications

• 5+ years of client-facing presentation, demo, or technical sales experience.
• Experience running product demos, POCs, or technical proofs of concept.
• Strong public speaking and live-demo delivery with real-time Q&A.
• Ability to translate technical capabilities into business value for non-technical stakeholders.
• Willingness to travel.
• Bachelor's degree or equivalent practical experience.
• Experience with AI tools in daily workflow.
• Familiarity with legal tech.

Responsibilities

• Serve as a primary external representative for KLDiscovery's product portfolio.
• Represent KLDiscovery at events, conferences, and client meetings as a technical voice.
• Support strategic account planning and early-stage roadmap conversations.
• Act as SME for enablement on new products and deeper domain expertise as needed.
• Own field readiness for the sales team: talk tracks, objections, competitive positioning, and demos.
• Partner with Product Marketing on messaging alignment and internal narrative.
• Collaborate with Product on roadmap communication and field feedback.

Skills

Client-facing presentation

Demo/POC execution

Public speaking

Technical sales

Business value translation

AI tools usage

Travel willingness

Cross-functional collaboration

Objection handling

Sales enablement

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce CRM

Microsoft Office / Teams

AI productivity tooling

Job description

Client Solutions Consultant

Scope & Responsibilities

Client & Market Facing

• Serve as a primary external representative for KLD's product portfolio, leading with our core platform capabilities and extending to additional product lines as specialization areas are defined.
• Represent KLD at key industry events, conferences, and client meetings as a technical voice for our product lines.
• Support strategic account planning meetings and early-stage roadmap conversations, particularly in accounts where deal size or strategic importance warrants senior technical engagement.
• Act as a subject matter expert for enablement on new products, and identify when a deal or client conversation needs deeper domain, regulatory, or industry expertise beyond this role's scope.

Internal Enablement

• Own field readiness for the sales team on product enablement: talk tracks, objection handling, competitive positioning, and demo fluency.
• Partner with Product Marketing on messaging alignment: PMM owns the official narrative and assets; this role is the field tester and live application of that narrative, with a formal feedback loop back to PMM.
• Work with Product on roadmap communication internally, ensuring the field understands what's coming, when, and how to position it.
• Carry responsibility for surfacing field feedback back to Product as the voice of the customer.

Cross-Functional

• Sits within the Client Solutions organization, reporting through the Client Solutions leadership structure.
• Maintains regular (at minimum bi-weekly) alignment with Product on roadmap and product feedback.
• Does not own product positioning, campaign assets, or analyst relations - those remain with Marketing/PMM.

Core Competencies

• Deep working knowledge of the relevant product portfolio, technical workflows, and underlying methodology.
• Ability to communicate technical concepts with equal fluency to non-technical audiences (clients, sales) and technical audiences (product, delivery).
• Comfort operating in ambiguous, deal-specific situations rather than relying on templated pitches.
• Strong cross-functional collaboration; this role has no direct authority over sales, product, and delivery, so influence and trust-building are essential.
• Commercial awareness: understanding how technical positioning and solutioning decisions affect win rate, deal velocity, and client confidence.

Required & Preferred Skills

• 5+ years of client-facing presentation, demo, or technical sales experience, preferably in a technical industry
• Demonstrated experience running product demos, POCs, or technical proof points as part of a sales cycle
• Strong public speaking and live-demo delivery skills, including ability to think on your feet with technical Q&A and objection handling in real time
• Ability to translate technical/product capabilities into business value for non-technical stakeholders (GCs, litigation support, procurement)
• Hands-on comfort with AI tools in daily workflow
• Familiarity with legal tech, or ability to ramp quickly on legal tech concepts and workflows
• Willingness to travel
• Bachelor's degree or equivalent practical experience
• Proficiency with core productivity and collaboration tools (Microsoft Office, Teams, AI productivity tooling)
• Experience with CRM and sales enablement platforms (e.g., Salesforce)
• Comfort building and delivering polished client-facing presentations
• Eligibility to work in the required country/region without current or future visa sponsorship

Preferred

• 3+ years in the legal industry, preferably eDiscovery or a related sector; strong candidates from adjacent technical sales backgrounds (e.g., cybersecurity, enterprise SaaS, data/analytics) will also be considered
• Working knowledge of litigation, investigations, or regulatory workflows
• Experience building or delivering sales enablement content (talk tracks, battlecards, competitive positioning)
• Legal education or paralegal background (even without practicing)
• CEDS (Certified E-Discovery Specialist) or similar industry certification