Strategic Client Services & Renewal Lead

Gallagher; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(K) and Roth options

Flexible work hours

Educational expense reimbursement

Paid parental leave

Digital mental health services

Charitable matching gift program

Job summary

A prominent benefit services firm in St. Louis seeks a Client Service Manager to manage client accounts and deliver exceptional service. The role requires a bachelor’s degree and 3+ years of client service or claims management experience. Candidates should have strong communication skills, proficiency in Microsoft Office, and be capable of traveling up to 25%. This position offers a competitive compensation package and a range of benefits to support employee well-being.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience.
• High School degree/GED with 8+ years client service and/or claims management experience.
• Ability to travel up to 25% of the time.
• Producer's License required.
• Previous insurance knowledge preferred.

Responsibilities

• Manage a portfolio of accounts and build strong client relationships.
• Oversee day-to-day management of assigned accounts.
• Lead the renewal process alongside the Production team.
• Drive client satisfaction and retention.

Skills

Client service experience

Claims management experience

Proficiency in Microsoft Office

Strong communication skills

Organization and multitasking

Education

Bachelor's degree

High School degree/GED

Job description

A prominent benefit services firm in St. Louis seeks a Client Service Manager to manage client accounts and deliver exceptional service. The role requires a bachelor’s degree and 3+ years of client service or claims management experience. Candidates should have strong communication skills, proficiency in Microsoft Office, and be capable of traveling up to 25%. This position offers a competitive compensation package and a range of benefits to support employee well-being.