Client Account Lead – Insurance & Renewals

Talentify; Springfield (MO); On-site; USD 52,000 - 80,000; Full time

Job summary

Gallagher Benefit Services seeks a client services professional to manage a group of client accounts in Missouri, ensuring timely service and renewal support. You will become the main contact, coordinate with the production team on renewals, and protect existing business by delivering value to clients.

The position requires a Bachelor’s degree with 3+ years of client service and/or claims management experience, or a High School diploma with 8+ years of experience, plus a Producer’s License and

Qualifications

• Bachelor’s degree with 3+ years client service and/or claims management experience.
• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer’s License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Responsibilities

• Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful.
• Be the main point of contact for assigned group of accounts and help keep work moving from one day to the next.
• Answer client needs, keep details organized, and make sure service stays on track.
• Partner with the Production team on renewals.
• Help find the best solution for the client and keep the process moving on time.
• Look for ways to protect existing business and add more cover when it fits the client’s needs.
• Build strong working relationships with client leaders and day to day contacts.
• Work with internal teams and external clients to build trust, support renewals, and look for the right ways to add value.
• Help support client retention, client satisfaction, revenue goals, and steady improvement.

Skills

Client service

Claims management

Travel up to 25%

Microsoft Office

Licensing

Education

Bachelor’s degree

High School diploma

Tools

Microsoft Office

Job description

Gallagher Benefit Services seeks a client services professional to manage a group of client accounts in Missouri, ensuring timely service and renewal support. You will become the main contact, coordinate with the production team on renewals, and protect existing business by delivering value to clients.

The position requires a Bachelor’s degree with 3+ years of client service and/or claims management experience, or a High School diploma with 8+ years of experience, plus a Producer’s License and