Hybrid CS Engagement Manager (Global Team)

West Pharmaceutical Services, Inc; Exton (PA); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous PTO

Inclusive culture

Bonuses/Rewards

Descripción de la vacante

West Pharmaceutical Services, Inc. is seeking a Manager, CS Engagement to lead a global team focused on best-in-class customer contacts and service delivery. The role supports NAM/EMEA/APAC regions, collaborating with Commercial teams to meet customer expectations measured by surveys.

The position requires 8+ years in client services, 3+ years of team leadership, ERP SAP SD experience, and strong English communication. Hybrid work model with 3 onsite days per week is offered.

Formación

• 8+ years in client services or customer service.
• 3+ years leading a team in client services.
• 2–3 years direct customer interaction experience.
• Experience with ERP tools like SAP SD.

Responsabilidades

• Lead CS Engagement Specialists globally to ensure top-tier customer contacts.
• Collaborate with Commercial team to align customer expectations and surveys.
• Allocate accounts per skills matrices and drive process improvements.
• Conduct performance reviews and foster a high-performance culture.

Conocimientos

Client services leadership

Team leadership

English proficiency

Communication skills

Multinational collaboration

Educación

Bachelor's Degree in business or equivalent experience

Herramientas

SAP SD

Descripción del empleo

West Pharmaceutical Services, Inc. is seeking a Manager, CS Engagement to lead a global team focused on best-in-class customer contacts and service delivery. The role supports NAM/EMEA/APAC regions, collaborating with Commercial teams to meet customer expectations measured by surveys.

The position requires 8+ years in client services, 3+ years of team leadership, ERP SAP SD experience, and strong English communication. Hybrid work model with 3 onsite days per week is offered.