Strategic Client Services Manager – Accounts & Growth

Canteen One; Minneapolis (MN); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Paid Time Off

Holiday Time Off

Job summary

Canteen One, the national account management arm of Compass Group USA, is recruiting a Client Services Manager in Minneapolis to analyze business performance and develop profitable programs for major clients. You will support set-up, resolve day-to-day issues, and deliver executive summaries and proformas for client reviews.

The role emphasizes financial reporting, client communication, and building long-term relationships with top customers, with multiple opportunities across service lines.

Qualifications

• Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
• Proven financial analysis skill set
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
• Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
• Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
• Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
• Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
• High level of proficiency in Excel, Word, and Outlook required
• PowerPoint software experience preferred

Responsibilities

• Assure accurate and timely financial reporting
• Inspect reports and summaries to look for possible gaps
• Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
• Make recommendations and present information to the corporate client’s contact
• Assure accurate financial expectations for renewals/bids in working with the Sales group
• Facilitate meetings with internal resources to address issues
• Build, maintain, and sustain relationships with clients
• Have quarterly meetings and business reviews with all top 20 customers
• Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization

Skills

Excel/Word/Outlook proficiency

PowerPoint experience

Interpersonal communication

Negotiation skills

Client relationship management

Analytical and intuitive judgment

Education

Bachelor’s degree or equivalent with 3 years PM/AM experience

Tools

Microsoft Office

Job description

Canteen One, the national account management arm of Compass Group USA, is recruiting a Client Services Manager in Minneapolis to analyze business performance and develop profitable programs for major clients. You will support set-up, resolve day-to-day issues, and deliver executive summaries and proformas for client reviews.

The role emphasizes financial reporting, client communication, and building long-term relationships with top customers, with multiple opportunities across service lines.