Client Services Manager- Minneapolis, MN

Canteen One; Minneapolis (MN); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Paid Time Off

Holiday Time Off

Job summary

Canteen One, the national account management arm of Compass Group USA, is recruiting a Client Services Manager in Minneapolis to analyze business performance and develop profitable programs for major clients. You will support set-up, resolve day-to-day issues, and deliver executive summaries and proformas for client reviews.

The role emphasizes financial reporting, client communication, and building long-term relationships with top customers, with multiple opportunities across service lines.

Qualifications

• Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
• Proven financial analysis skill set
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
• Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
• Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
• Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
• Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
• High level of proficiency in Excel, Word, and Outlook required
• PowerPoint software experience preferred

Responsibilities

• Assure accurate and timely financial reporting
• Inspect reports and summaries to look for possible gaps
• Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
• Make recommendations and present information to the corporate client’s contact
• Assure accurate financial expectations for renewals/bids in working with the Sales group
• Facilitate meetings with internal resources to address issues
• Build, maintain, and sustain relationships with clients
• Have quarterly meetings and business reviews with all top 20 customers
• Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization

Skills

Excel/Word/Outlook proficiency

PowerPoint experience

Interpersonal communication

Negotiation skills

Client relationship management

Analytical and intuitive judgment

Education

Bachelor’s degree or equivalent with 3 years PM/AM experience

Tools

Microsoft Office

Job description

Canteen One

Starting pay

65,000.00- 72,000.00

Let’s talk about Canteen One!

We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let’s talk about Perks!

At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!

Let’s talk about Opportunity!

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Vendor Relations / Operations
• Information Technology

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions.

Essential Duties & Responsibilities

• Assure accurate and timely financial reporting
• Inspect reports and summaries to look for possible gaps
• Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
• Make recommendations and present information to the corporate client’s contact
• Assure accurate financial expectations for renewals/bids in working with the Sales group
• Facilitate meetings with internal resources to address issues
• Build, maintain, and sustain relationships with clients
• Have quarterly meetings and business reviews with all top 20 customers
• Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization

Qualifications

• Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
• Proven financial analysis skill set
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
• Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
• Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
• Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
• Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
• High level of proficiency in Excel, Word, and Outlook required
• PowerPoint software experience preferred

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CanteenOne.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen One

ISAAC Warren SMITH