Account Coordinator- Minneapolis, MN

Compass Group USA; Minneapolis (MN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, the national account management arm for canteen services, is seeking an Account Coordinator to support Client Managers on Fortune 500 accounts on a national basis. The role involves handling program projects, client initiatives, and escalated service calls while balancing multiple accounts and priorities.

Great growth opportunities exist with a solid career path. The team offers a dynamic office environment with perks and a strong customer-first approach at Canteen One.

Qualifications

• Bachelor’s degree preferred with relevant customer service experience.
• High school diploma required; 3–6 months experience with advanced customer service for diploma holders; 1 year preferred with bachelor’s.
• Excellent interpersonal and relationship-building skills.
• Timeliness and accuracy in prioritizing and organizing work requirements.

Responsibilities

• Provide first level escalation for unresolved client issues.
• Resolve installation delays, service problems, pricing or rate issues.
• Resolve disputes between client locations and vendors.
• Manage projects such as new store openings and client rollouts.
• Communicate client expectations to operations and customer service.
• Determine internal resource requirements based on project needs.
• Establish and communicate a usable schedule.
• Provide project status reports to Client Managers.
• Support activities for clients including service issues and catalog items.

Skills

Interpersonal communications

Timeliness & accuracy

Workload prioritization

Microsoft Word

Outlook

Microsoft Excel (advanced)

ERP experience (JDE, SAP, Oracle, or P

Education

Bachelor’s degree preferred

High school diploma required

Tools

Microsoft Word

Outlook

Microsoft Excel

ERP systems (JDE/SAP/Oracle/PeopleSoft)

Report writer tools

Job description

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Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let’s talk about Perks! At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!

Let’s talk about Opportunity! As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Information Technology

great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

An amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities – solid career path!

Essential Duties & Responsibilities

• First level escalation for unresolved client issues
• Resolve issues, such as installation delays, service problems, pricing or rate issues
• Resolve disputes between client locations and vendors
• Manage projects, such as new store openings and new client rollouts
• Communicate the client’s expectations to operations and customer service
• Determine internal resource requirements of projects based upon project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels

Qualifications

• High school diploma required; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
• With a Bachelor’s degree, six months of equivalent advanced customer service experience is required – one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required
• Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
• Proficient with Microsoft Word and Outlook
• Intermediate Microsoft Excel experience required – not just data entry – i.e. calculations, VLookup
• Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.