Account Coordinator- Charlotte, NC

Compass Group USA; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD&D

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Compass Group USA’s Canteen One division is hiring an Account Coordinator to support our national client teams. You will assist Client Managers with program projects, client initiatives, and escalated service calls while handling multiple accounts and driving strong client relationships.

The role offers growth opportunities within a major food service company, with exposure to Fortune 500 clients and cross-functional collaboration across sales, operations, and finance.

Qualifications

• Requires high school diploma; bachelor’s degree preferred for stronger candidacy.
• Excellent communication and relationship-building skills with internal/external teams.
• Experience with MS Word/Outlook and intermediate Excel; ERP/reporting system familiarity a plus.

Responsibilities

• Serve as first escalation point for client issues and coordinate resolution.
• Manage projects such as new client rollouts and store openings; communicate status to stakeholders.
• Support Client Managers with client initiatives, service requests, and catalog maintenance.

Skills

Interpersonal communications

Timeliness/accuracy

Prioritization/organization

Education

Bachelor’s degree preferred

High school diploma required

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

ERP systems (JDE, SAP, Oracle, PeopleSoft)

Job description

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Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!
Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Information Technology

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

An amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities – solid career path!

Essential Duties & Responsibilities

• First level escalation for unresolved client issues
• Resolve issues, such as installation delays, service problems, pricing or rate issues
• Resolve disputes between client locations and vendors
• Manage projects, such as new store openings and new client rollouts
• Communicate the client’s expectations to operations and customer service
• Determine internal resource requirements of projects based upon project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels

Qualifications

• High school diploma required; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
• With a Bachelor’s degree, six months of equivalent advanced customer service experience is required – one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required
• Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
• Proficient with Microsoft Word and Outlook
• Intermediate Microsoft Excel experience required – not just data entry – i.e. calculations, VLookup
• Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen Oneare offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Nearest Major Market: Charlotte
Job Segment: Accounts Receivable, Data Entry, Food Service, Finance, Administrative, Hospitality