Remote Client Services Manager

Sedgwick; Dayton (OH); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

PTO

Flexible spending account

Job summary

Sedgwick is seeking a Manager Client Services in a telecommute capacity from Ohio. You will manage multiple client service programs, maintain client relationships, coordinate pricing, invoicing, and reporting, and drive client satisfaction.

The role requires a Bachelor's degree (preferred) with extensive experience in claims management or account leadership. Travel may be required, and Sedgwick offers a comprehensive benefits package.

Qualifications

• Bachelor's degree preferred; CPCU/AIC/ARM or related designation encouraged.
• 8+ years related experience or equivalent, including 3 years Account Representative or 5 years adjuster with 1 year supervisory experience.

Responsibilities

• Performs client renewal and Client Service Instruction preparation for assigned clients.
• Coordinates pricing and location coding; prepares stewardship and other reports.
• Coordinates client invoicing, audits and accounts receivable follow-up.
• Educates the client on loss data - drivers of cost impacting assigned programs.
• Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
• Coordinates client contracts.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travel as required.

Skills

Worker's comp/claims management

Client location coding

Banking methodology

Claims operating systems

Oral and written communication

Presentation skills

MS Office

Analytical skills

Organizational skills

Interpersonal skills

Negotiation & facilitation

Team collaboration

Conflict resolution

Performance competencies

Education

Bachelor's degree preferred

CPCU

AIC

ARM or related designation

Tools

Microsoft Office

Job description

Sedgwick is seeking a Manager Client Services in a telecommute capacity from Ohio. You will manage multiple client service programs, maintain client relationships, coordinate pricing, invoicing, and reporting, and drive client satisfaction.

The role requires a Bachelor's degree (preferred) with extensive experience in claims management or account leadership. Travel may be required, and Sedgwick offers a comprehensive benefits package.