Strategic Client Services Manager

Sedgwick Claims Management Services Ltd; Ohio; Hybride; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental, vision

401k and matching

Paid time off

Résumé du poste

Sedgwick seeks an experienced Account Manager to oversee client service programs, maintain strong client and broker relationships, and manage program procedures to ensure client retention and high satisfaction. The role focuses on renewals, pricing coordination, invoicing, and reporting with a strong emphasis on communication and cross-functional collaboration.

Qualified candidates typically hold a Bachelor's degree, with CPCU/AIC/ARM candidacy favored.

Qualifications

• Bachelor's degree preferred.
• CPCU, AIC and/or ARM designation or candidate status preferred.
• Eight years of related experience or equivalent combination; three years as an Account Representative or five years adjuster experience with supervisory exposure.

Responsabilités

• Manages accounts for multiple client service programs or a large national program.
• Maintains client, broker and vendor relationships; ensures program procedures support client retention.
• Performs client renewal and service instruction preparation; coordinates pricing and location coding parameters.

Connaissances

Account management

Client service

Negotiation

Communication skills

Organization

Problem solving

Teamwork

Microsoft Office

Formation

Bachelor's degree

CPCU/AIC/ARM candidate

Outils

Microsoft Office

Description du poste

Sedgwick seeks an experienced Account Manager to oversee client service programs, maintain strong client and broker relationships, and manage program procedures to ensure client retention and high satisfaction. The role focuses on renewals, pricing coordination, invoicing, and reporting with a strong emphasis on communication and cross-functional collaboration.

Qualified candidates typically hold a Bachelor's degree, with CPCU/AIC/ARM candidacy favored.