Strategic Client Services Director - Claims & Liability

Sedgwick Claims Management Services; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible schedule

Referral program

Career development

Benefits package

Job summary

Sedgwick is seeking a Client Service Director in the Claims Industry to lead account management strategies, drive client retention, and oversee jumbo clients with complex service models. You will deliver leadership across offices, ensure client satisfaction, and grow revenue with high-touch service.

Ideal candidates bring ten years of related experience, liability background, and supervisory success, plus eligibility for relevant designations.

Qualifications

• Bachelor's degree preferred.
• CPCU, AIC, ARM or related designation preferred.
• Ten years related experience or equivalent, including two years in a supervisory capacity.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Oversees work of other local Client Services staff.

Skills

Account management

Team leadership

Client relations

Program management

Liability experience

Education

Bachelor's degree

CPCU / AIC / ARM designation

Job description

Sedgwick is seeking a Client Service Director in the Claims Industry to lead account management strategies, drive client retention, and oversee jumbo clients with complex service models. You will deliver leadership across offices, ensure client satisfaction, and grow revenue with high-touch service.

Ideal candidates bring ten years of related experience, liability background, and supervisory success, plus eligibility for relevant designations.