Remote Client Service Director – Claims & Growth

Sedgwick; Boise (ID); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible schedule

Referral program

Career development & growth

Comprehensive benefits

Job summary

Sedgwick is seeking a Client Services Director to lead account management strategies for jumbo clients, ensuring client retention, satisfaction, and revenue growth across complex service models. You will oversee multi-office teams and coordinate with IT, operations, and business development to deliver innovative client solutions.

We value a decade of related experience, liability expertise, and supervisory capability, with flexible, remote work.

Qualifications

• Bachelor's degree preferred. CPCU, AIC and/or ARM or other related designation preferred.
• Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
• Liability experience required.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Facilitates reduction of process barriers, technology constraints, or resource constraints by directing and influencing activities of other internal departments.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.

Skills

Account management

Client services

Leadership

Liability experience

Supervisory experience

Education

Bachelor's degree

CPCU/AIC/ARM (preferred)

Job description

Sedgwick is seeking a Client Services Director to lead account management strategies for jumbo clients, ensuring client retention, satisfaction, and revenue growth across complex service models. You will oversee multi-office teams and coordinate with IT, operations, and business development to deliver innovative client solutions.

We value a decade of related experience, liability expertise, and supervisory capability, with flexible, remote work.