Client Service Director | Claims Industry & Liability Experience Required

Sedgwick; North Carolina; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible schedule

Referral incentives

Career development

Comprehensive benefits

Job summary

Sedgwick is seeking a Client Service Director with liability and claims experience to lead account management strategies, ensure client retention, and drive revenue growth across jumbo client programs. The role focuses on complex service models, dedicated staff, and cross‑functional collaboration to deliver superior customer service.

The ideal candidate will have extensive operations and client service background, with a track record in managing large accounts, strong leadership, and a

Qualifications

• Bachelor's degree preferred.
• CPCU, AIC and/or ARM or other related designation preferred.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Skills

Account management

Client service

Leadership

Communication

Education

Bachelor's degree

CPCU

AIC

ARM

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Client Service Director | Claims Industry & Liability Experience Required

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

• Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.


• Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.


• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.


• Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.


• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.


• Enjoy flexibility and autonomy in your daily work, your location, and your career path.


• Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

ARE YOU AN IDEAL CANDIDATE?

We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

PRIMARY PURPOSE OF THE ROLE:

To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.

Essential Responsiblities May Include

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.


• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.


• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.


• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.


• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.


• Resolves all major customer service issues.

Supervisory Responsibilities

• Provides support, guidance, leadership and motivation to promote maximum performance.


• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.


• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Qualifications

Education & Licensing

Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.

Experience

Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Liability Experience Required

Operations/Client Service experience preferred

TAKING CARE OF YOU

• Flexible work schedule.


• Referral incentive program.


• Career development and promotional growth opportunities.


• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.