Strategic Client Services Director

IQVIA; Boston (MA); On-site; USD 61,000 - 153,000; Full time

Job summary

Simpson Healthcare, an IQVIA Company, seeks a Client Services Director to lead client relationships and manage projects across oncology and life sciences accounts. This home-based role supports both new and ongoing client engagements, coordinating internal teams to deliver strategic content and exceptional service.

You will drive account planning, client pitches, performance metrics, and cross-functional collaboration with Scientific Services, Interactive/Graphics, and Marketing.

Qualifications

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required.
• Bachelor's or Master's degree is required, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).

Responsibilities

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
• Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
• Monitor project to guarantee adherence and pull-through of client strategy
• Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
• Manage and attend relevant internal meetings, as assigned.

Skills

Project management

Communication

Time management

Team collaboration

Leadership

Education

Bachelor's or Master's degree in Marketing, Business, or Science

Tools

Veeva

Basecamp

Microsoft Office

Job description

Simpson Healthcare, an IQVIA Company, seeks a Client Services Director to lead client relationships and manage projects across oncology and life sciences accounts. This home-based role supports both new and ongoing client engagements, coordinating internal teams to deliver strategic content and exceptional service.

You will drive account planning, client pitches, performance metrics, and cross-functional collaboration with Scientific Services, Interactive/Graphics, and Marketing.