Strategic Client Services Account Manager

Oliver Inc.

Fitchburg (MA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Oliver Inc. in Fitchburg, MA is seeking an Account Manager, Client Services to build and maintain strong client relationships and ensure delivery of high-quality printing and packaging services. You will serve as the main contact between Oliver Inc.

and its clients, coordinating with internal teams to meet specifications and timelines. The ideal candidate has 4–5 years in customer service, sales, or manufacturing, strong communication skills, and proficiency with Windows, Word, Excel, ERP, and

Qualifications

4 to 5 years of experience in a customer service, sales, manufacturing environment.
Proficient in Windows, Word, Excel, ERP and CRM systems.
Ability to multi-task in a high-volume and fast-paced environment.
High School diploma; college degree a plus.
Excellent oral and written communication skills.
Occasional overnight travel when necessary.

Responsibilities

Understand client's business goals and challenges to provide effective solutions.
Manage a portfolio of client accounts, ensuring their needs are met.
Client and internal communication regarding customer orders, samples, estimates and job specifications.
Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
Audit and update open sales order, finished goods inventory, and open orders for billing purposes.