Account Manager, Client Services

EmergencyMD; Fitchburg (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Oliver Inc. is hiring an Account Manager, Client Services to build and maintain strong client relationships and ensure delivery of high-quality services. You will act as the main liaison between Oliver and clients, coordinating with internal teams to drive successful outcomes.

Ideal candidates have 4–5 years in customer service or related fields, strong communication, and proficiency with Windows, Word, Excel, ERP and CRM systems. Travel occasionally may be required.

Qualifications

• 4 to 5 years of experience in a customer service, sales, manufacturing environment.
• Proficient in Windows, Word, Excel, ERP and CRM systems.
• Excellent oral and written communication skills.
• Occasional overnight travel when necessary.

Responsibilities

• Understand client's business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
• Audit and update open sales order, finished goods inventory, and open orders for billing purposes.

Skills

Customer service

Multi-tasking

Communication skills

Education

High School diploma

College degree preferred

Tools

Windows

Word

Excel

ERP

CRM

Job description

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?

Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!

With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency, and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process.

If you are a natural communicator with a passion for customer service, we would like to meet you!

About the Role:

As our Account Manager, Client Services, you will:

• Understand client's business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
• Audit and update open sales order, finished goods inventory, and open orders for billing purposes.

About You:

You're a fit for the role of Account Manager, Client Services if your background includes:

• 4 to 5 years of experience in a customer service, sales, manufacturing environment.
• Proficient in Windows, Word, Excel, ERP and CRM systems.
• Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
• High School diploma; college degree a plus.
• Excellent oral and written communication skills.
• Occasional overnight travel when necessary.

Oliver Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.