Client Services Account Manager - Printing & Packaging

EmergencyMD; Fitchburg (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Oliver Inc. is hiring an Account Manager, Client Services to build and maintain strong client relationships and ensure delivery of high-quality services. You will act as the main liaison between Oliver and clients, coordinating with internal teams to drive successful outcomes.

Ideal candidates have 4–5 years in customer service or related fields, strong communication, and proficiency with Windows, Word, Excel, ERP and CRM systems. Travel occasionally may be required.

Qualifications

• 4 to 5 years of experience in a customer service, sales, manufacturing environment.
• Proficient in Windows, Word, Excel, ERP and CRM systems.
• Excellent oral and written communication skills.
• Occasional overnight travel when necessary.

Responsibilities

• Understand client's business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
• Audit and update open sales order, finished goods inventory, and open orders for billing purposes.

Skills

Customer service

Multi-tasking

Communication skills

Education

High School diploma

College degree preferred

Tools

Windows

Word

Excel

ERP

CRM

Job description

Oliver Inc. is hiring an Account Manager, Client Services to build and maintain strong client relationships and ensure delivery of high-quality services. You will act as the main liaison between Oliver and clients, coordinating with internal teams to drive successful outcomes.

Ideal candidates have 4–5 years in customer service or related fields, strong communication, and proficiency with Windows, Word, Excel, ERP and CRM systems. Travel occasionally may be required.