Client Services Account Manager

Oliver Inc.; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Oliver Inc. is seeking a Client Services Account Manager in Los Angeles to strengthen client partnerships and drive project momentum from concept through production and delivery.

You will serve as the bridge between clients, sales, and operations, coordinating quotes, timelines, proofs, and orders while delivering an exceptional customer experience. The role requires 3+ years in account management and a background in printing/packaging.

Qualifications

• 3+ years of experience in account management, customer service, client services, or a related role.
• Experience in the printing, packaging, manufacturing, or related industry is strongly preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong customer relationship-building skills and a service-oriented mindset.
• Proficiency with Microsoft Word and Excel, along with experience using ERP and CRM systems.

Responsibilities

• Serve as a primary point of contact for customers throughout the project lifecycle.
• Develop customer sales specifications used to create accurate quotes, estimates, and job layouts.
• Partner with customers to understand their needs, recommend solutions, and ensure projects are delivered on time and to specification.
• Coordinate with Sales, Estimating, Production, Quality, and other internal teams to ensure customer requirements are clearly communicated and executed.
• Review technical specifications and stay knowledgeable about current and new printing and packaging products and services.
• Present proofs, coordinate samples, obtain customer approvals, and confirm delivery requirements.
• Respond to customer questions and concerns with timely, detailed, and solutions-oriented communication.
• Manage customer information and interactions within CRM systems and monitor project workflow.
• Partner with Sales to identify opportunities, strengthen customer relationships, and support business retention and growth.
• Conduct and support customer visits, strategy sessions, and plant tours to showcase Oliver's capabilities.
• Manage customer complaints through intake, coordination, follow-up, and resolution.
• Review open sales orders and finished goods inventory and assist with order and billing-related audits.
• Help ensure customers receive a seamless experience from sales through production and delivery.

Skills

Account management

Printing industry

Communication skills

Problem solving

Organizational skills

Multitasking

Relationship building

Tools

Microsoft Word

Excel

ERP systems

CRM systems

Job description

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?

Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!

With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.

Build Relationships. Solve Problems. Deliver Results.

Oliver Inc. is looking for a Client Services Account Manager, who thrives on building strong customer relationships, solving problems, and keeping projects moving from initial concept through production and delivery.

This is a great opportunity for a customer-focused professional who enjoys being the bridge between clients, sales, and operations and wants to play a key role in delivering an exceptional customer experience.

What You’ll Do

As our Client Services Account Manager, you will:

• Serve as a primary point of contact for customers throughout the project lifecycle.
• Develop customer sales specifications used to create accurate quotes, estimates, and job layouts.
• Partner with customers to understand their needs, recommend solutions, and ensure projects are delivered on time and to specification.
• Coordinate with Sales, Estimating, Production, Quality, and other internal teams to ensure customer requirements are clearly communicated and executed.
• Review technical specifications and stay knowledgeable about current and new printing and packaging products and services.
• Present proofs, coordinate samples, obtain customer approvals, and confirm delivery requirements.
• Respond to customer questions and concerns with timely, detailed, and solutions-oriented communication.
• Manage customer information and interactions within CRM systems and monitor project workflow.
• Partner with Sales to identify opportunities, strengthen customer relationships, and support business retention and growth.
• Conduct and support customer visits, strategy sessions, and plant tours to showcase Oliver's capabilities.
• Manage customer complaints through intake, coordination, follow-up, and resolution.
• Review open sales orders and finished goods inventory and assist with order and billing-related audits.
• Help ensure customers receive a seamless experience from sales through production and delivery.

What We’re Looking For

As our Client Services Account Manager, you will:

• 3+ years of experience in account management, customer service, client services, or a related role.
• Experience in the printing, packaging, manufacturing, or related industry is strongly preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong customer relationship-building skills and a service-oriented mindset.
• Proficiency with Microsoft Word and Excel, along with experience using ERP and CRM systems.

Why Join Oliver?

At Oliver, you’ll have the opportunity to work with customers on meaningful projects while partnering with talented teams across the organization. We’re looking for someone who takes ownership, communicates effectively, enjoys solving challenges, and is motivated by delivering an outstanding customer experience.

Oliver Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.